FAQ
If you need help with anything not listed below, please reach out to us at info@steadfastsupplydc.com.
Orders & Shipping
Where do you ship?
We currently ship within the continental United States. At this time, we do not ship to Alaska or Hawaii.
How long does processing take?
Each gift box is assembled with care. Please allow 4–6 business days for processing before your order ships.
How long does shipping take?
Most orders arrive within 3–6 business days after leaving our shop, depending on your location and the carrier.
Which carriers do you use?
We use UPS or USPS.
How do I track my order?
You will receive a tracking email once your order has shipped.
Returns & Damages
What is your return policy for online orders?
All online orders are final sale.
What if my order arrives damaged or incorrect?
If something arrives damaged or incorrect, please email us within 7 days of delivery at info@steadfastsupplydc.com with your order number and photos. We will assist you right away.
Custom & Bulk Orders
Do you offer custom or corporate gift boxes?
Yes! For custom gifting or bulk volume orders, please reach out to info@steadfastsupplydc.com for more information.
In-Store Purchases
Do you offer exchanges in-store?
In-store purchases may be exchanged within 14 days of purchase. Items must be unused and in original condition. Please speak with a team member for details.
Need Assistance?
For any questions, please email us at info@steadfastsupplydc.com.
SHIPPING & RETURNS PAGE
Shipping
We proudly ship curated gift boxes within the continental United States. At this time, we do not ship to Alaska or Hawaii.
Please allow 4–6 business days for processing, as each gift box is assembled with care. Shipping times vary by region, but most orders arrive within 3–6 business days after leaving our shop.
We ship using the most reliable and cost-effective carrier for your region, which may include UPS or USPS.
Tracking information will be emailed to you once your order has shipped.
Returns & Exchanges
Online Orders
All online orders are final sale.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@steadfastsupplydc.com with your order number and photos. We will assist you promptly.
In-Store Purchases
In-store purchases may be exchanged within 14 days of the purchase date. Items must be unused, in original condition, and include all original packaging.
Refunds are not offered for in-store purchases.
Questions?
Email us anytime at info@steadfastsupplydc.com.
PRIVACY POLICY
Privacy Policy
Steadfast Supply respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect information you provide when:
• Making a purchase
• Signing up for emails
• Contacting us for support
• Creating an account
This may include your name, email address, phone number, shipping/billing address, and payment details.
How We Use Your Information
We use this information to:
• Process and fulfill orders
• Provide customer support
• Improve our website and services
• Personalize your shopping experience
• Send updates or promotions (only if you opt in)
We do not sell your personal information.
Third-Party Services
We partner with trusted third-party providers (such as Square, Shippo, UPS, USPS, and email services) to process payments, fulfill orders, and send notifications. These providers have their own privacy practices.
Security
We take reasonable steps to protect your information. However, no method of online transmission is completely secure.
Your Choices
You may opt out of promotional emails at any time.
To update or request removal of your information, contact us at info@steadfastsupplydc.com.
Policy Updates
We may update this policy periodically. Any changes will be posted here.
TERMS OF SERVICE
Terms of Service
By using our website or making a purchase, you agree to the following terms.
Use of Website
You agree to use this site for lawful purposes only and not to interfere with its security or operations.
Product Information
We make every effort to provide accurate descriptions and product availability. However, pricing, availability, and product details may change without notice.
Purchases & Payment
By placing an order, you confirm that:
• You are authorized to use the payment method provided
• All information submitted is accurate
• You agree to our Shipping & Returns policies
Final Sale for Online Orders
All online orders are final sale. Please review product descriptions carefully before completing your purchase.
Limitation of Liability
Steadfast Supply is not liable for indirect, incidental, or consequential damages resulting from use of our website or products.
Third-Party Links
Our site may include links to external websites. We are not responsible for the content or practices of those sites.
Updates to Terms
We may update these Terms of Service at any time. Continued use of our website indicates acceptance of any changes.
Contact
For any questions about these terms, please contact us at info@steadfastsupplydc.com