FAQ

If you need help with anything not listed below, please reach out to us at info@steadfastsupplydc.com.

Orders & Shipping

We ship within the continental United States.

Carriers + services
We ship via major carriers (USPS and UPS). Available services and rates are shown at checkout.

Handling time
Orders are typically processed within 2–4 business days (excluding holidays). Shipping timelines and estimated delivery dates are calculated at checkout.

Order cutoff time
Orders placed after business hours, on weekends, or on holidays begin processing the next business day.

Delivery locations
We currently ship within the continental United States only. We do not ship internationally or to Alaska or Hawaii at this time. If a P.O. box is provided, we will ship via USPS when available. If the selected service cannot deliver to a P.O. box, we’ll contact you for an alternate address.

Order changes + cancellations
Because we process orders quickly, we may not be able to make changes or cancel an order once it has been placed. If you need help, email info@steadfastsupplydc.com as soon as possible and we’ll do our best to accommodate.

Returns & Damages

Returns + Exchanges
We accept returns on eligible items within 14 days of delivery (or pickup date).

To start a return
Email info@steadfastsupplydc.com with your order number and the item(s) you’d like to return. We’ll respond within 1–2 business days with next steps.

Return conditions
Items must be unused, unopened, and in original packaging.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo and your order number and we’ll make it right.

Refunds + store credit
Eligible returns are refunded to the original payment method or issued as store credit (your choice). Original shipping charges are non-refundable.

Not returnable
Sale items
Gift cards
Food and beverage items
Personal care items (including soaps, skincare, bath products)
Opened or used items

Exchanges
If you’d like an exchange, we can help you place a replacement order once your return is approved (subject to availability).

PRIVACY POLICY

Steadfast Supply respects your privacy and is committed to protecting your personal information.

Information We Collect
We may collect information you provide when:
• Making a purchase
• Signing up for emails
• Contacting us for support
• Creating an account

This may include your name, email address, phone number, shipping/billing address, and payment details.

How We Use Your Information
We use this information to:
• Process and fulfill orders
• Provide customer support
• Improve our website and services
• Personalize your shopping experience
• Send updates or promotions (only if you opt in)

We do not sell your personal information.

Third-Party Services
We partner with trusted third-party providers (such as Square, Shippo, UPS, USPS, and email services) to process payments, fulfill orders, and send notifications. These providers have their own privacy practices.

Security
We take reasonable steps to protect your information. However, no method of online transmission is completely secure.

Your Choices
You may opt out of promotional emails at any time. To update or request removal of your information, contact us at info@steadfastsupplydc.com.

Policy Updates
We may update this policy periodically. Any changes will be posted here.

TERMS OF SERVICE

By using our website or making a purchase, you agree to the following terms.

Use of Website
You agree to use this site for lawful purposes only and not to interfere with its security or operations.

Product Information
We make every effort to provide accurate descriptions and product availability. However, pricing, availability, and product details may change without notice.

Purchases & Payment
By placing an order, you confirm that:
• You are authorized to use the payment method provided
• All information submitted is accurate
• You agree to our Shipping & Returns policies

Returns + Final Sale Items (Online Orders)
Most online orders are eligible for return or exchange within 14 days of delivery (or pickup date) as long as items are unused, unopened, and in original packaging. Some items are not eligible for return, including sale items, gift cards, food and beverage items, personal care items (including soaps, skincare, bath products), and any opened or used items. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right. Please review our Returns + Exchanges + Damages policy above for full details before purchasing.

Limitation of Liability
Steadfast Supply is not liable for indirect, incidental, or consequential damages resulting from use of our website or products.

Third-Party Links
Our site may include links to external websites. We are not responsible for the content or practices of those sites.

Updates to Terms
We may update these Terms of Service at any time. Continued use of our website indicates acceptance of any changes.

Contact
For any questions about these terms, please contact us at info@steadfastsupplydc.com